Claremont Ford ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain that they are overcharged for parts and repair costs. Other complainants allege they believe that repairs are performed unnecessarily, or that the service department was negligent because they failed to advise customers of failing parts while still within the warranty period. Several customers complain they experienced problems with new vehicle purchase contracts or lease agreements. A few report that the dealership fails to pay off existing contracts as agreed, when vehicles are used as downpayments. The company responds in some cases by disputing the allegations and offering explanations for their actions. Issues of over charging were generally not addressed. Some complaints are unresolved, meaning the customer is not satisfied with the company's response. Several complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Claremont Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of new and used automobiles.

Primary Contact:	Charles P. Irwin IV (President/CEO)
Business Started:	4/6/2006
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In California, auto repair shops must provide a written estimate before repairs begin which include prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work, you can contact the BAR at 800-952-5210 or visit their website at www.dca.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Claremont Mazda

West Coast Motors, LLC

Websites:

http://www.claremontmazda.net

Contacts:
There are no additional contacts.

Reputation Report

Claremont Ford

Complaints and Resolutions

Other Information