Co Pay ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the offer, and they are unable to obtain refunds as advertised. Customers complain that materials received are not compatible with their computer systems, or that printed lists are useless and outadate. Most also allege the company fails to return calls for technical support or refund requests. A few customers report, returned packages are refused by the company, and directed back to them. The company responded to one complaint by sending the package. All other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Co Pay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing a work-at-home opportunity processing health insurance claims for a fee of $169.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Because this company is not directly offering employment, selling an ongoing business or franchise, but instead is selling software, we believe it is misleading to advertise the offer as a business opportunity or prospective employment. Complaints about similar offers allege dissatisfaction with the content of materials, misrepresentation of the offer or difficulty obtaining refunds. Complainants generally receive physician listings that are outdated, incorrect, or out of their service area. They also report verbal representations of unfulfilled promises for clients or difficulty understanding the software. When considering offers of this nature, we advise against paying by check or money order. We also believe it is a mistake to place too much reliance on the company's money back guarantee or refund policy. Our experience with other companies shows that the companies do not honor their guarantees and often fail to make refunds. If you decide to purchase the software, we strongly suggest that you pay by credit card. If the company fails to live up to its committment, the charge can be disputed. Remember, that none of the companies provide clients. It is up to the buyer of the software to find clients for their business.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

6230-A Wilshire Blvd Suite 188, Los Angeles, CA, 90048

Reputation Report

Co Pay

Complaints and Resolutions

Other Information