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Collectable Racing Books

63 inquiries |
Online Retailers

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8689 Lookout Mountain Avenue
Los Angeles, CA 90046 | Get Directions

http://www.amazon.com/shops/a1...

Online store only, visit our storefront.

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/19/2015 Gina F.

Scammer

When I ordered a Disney Olaf Comforter and sheet sheet set from this scammer, I was not made aware that I was getting Walmart quality. Since I was paying $78.99 and $6.99 for shipping(which by the way, he had it shipped to my house from Walmart, which was FREE anyway!), I thought I was getting a top quality comforter. When I received the comforter in a Walmart box, I was confused. There was a receipt in there showing it was purchased by a Robert Stagnaro for $53.31. At first, I thought I was a victim of identity theft, so I called Walmart, my bank, and Discover. I changed all my passwords and was very worried. I spent hours on the phone! What contributed to this was the day before, I received a birthday bag for .79 cents from this same seller, which I had never ordered. Why would he do that? When I contacted him about where my comforter and sheet set was, he said, you got it...it was in a Walmart box. At that point, I became extremely unhappy. I understand sellers need to make profits, but to charge me almost $40 more is sick. And what made it even harder to accept is that he left the stupid receipt in the box. To me, that was a slap in the face. I left negative feedback on him on Amazon's site, but that feedback is nowhere to be found. WHY? I have read only a few other negative reviews on him but can't find mine. Researching his company online, I have found others who stated he ripped them off too and their negative reviews went missing on Amazon's site too. Something is fishy with this scammer!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Collectable Racing Books closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Collectable Racing Books is an online seller that specializes in new and hard to find toys, bedding, household and outdoor items and legos.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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