Collectibles International ratings, reviews and complaints - Collectibles

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege difficulty obtaining refunds. Specifically, brokers were not able to meet sales quotas necessary to be eligible for a refund and most were not able to generate the amount of income advertised. More recent complaints allege unauthorized credit card charges made to cards used to pay for the training program. The company generally responded by denying allegations of misrepresentation, and offering an extension of the 90 day trial period, additional leads or the dollar equivalent of the customers investment in sports cards. In some cases, partial refunds were made. Many customers were not satisfied with the company's response. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Collectibles International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a business opportunity selling sports cards.

Primary Contact:	Nick Dipolo (Owner)
Business Started:	1/1/1987
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This firm advertises for sports card brokers in the help wanted section of newspapers nationally. Although ads claim the position includes a salary plus commission, the company actually sells a business opportunity. Start up fees required for training and a sales kit generally range between $95 and $2000, depending on the amount of information and inventory purchased. On April 18, 1997, the company filed for chapter 7 bankruptcy, case #97-15819. According to the Santa Ana branch of the U S Bankruptcy Court, the trustee assigned to the case has since filed a chapter 7 no asset report and the case is considered closed. According to the courts, this company has no assets and therefore no recourse for creditors is available. To obtain specific information pertaining to the filing, you may contact the Bankruptcy Court at 714-836-2993.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Phantom Sports

S I

Superb Investments

Unique Collectibles

Websites:
There are no additional web sites.

Contacts:

Steve Yeager (Company Spokesperson)

(Corporate Development Director)

Reputation Report

Collectibles International

Complaints and Resolutions

Other Information