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Comfort Inn and Suites

  |
Hotels

103 South Humphrey Road
Pauls Valley , OK 73075
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(405) 207-9730

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/21/2021

The woman stated very rudely and in a loud voice, that "I needed to come down to the front right now because my card was declined!"

I have video evidence (that upon request I can provide) of my interaction with a woman named Maranda Blankenship who claimed to be the manager of this Comfort Inn and Suites in Pauls Valley, Ok. I booked my room via priceline and paid in full for my stay. I arrived at the hotel and checked in received my key to my room. I told the front desk lady that checked me in, that I wanted to have a late check-out, and she replied the latest they could do was 12 pm. I said this would be fine. I went to my room, all was fine, I received a receipt for the charge upon my card for $75 at 3 am. The next morning, I received a call while taking care of my business in bathroom. The woman stated very rudely and in a loud voice, that "I needed to come down to the front right now because my card was declined!" I answered her first, that she was very rude and then I told her she has mistaken I have my receipt. I then said I have a late check-out at 12pm and I'd be down then. She waited for about 5 minutes and called back even more rudely and this time threatening to call the police if I didn't come to the front desk in the next 5 min. I replied, I'd call the police for her harassing me and hung up. I then got my things together and about 10 minutes till 12pm I went to the front desk. I greeted the woman (of whom I later learned her name was Maranda Blankenship) saying that she was very rude in the way she spake to me, and that I was a customer that needed to be treated with respect an

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Comfort Inn and Suites closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is hotels.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.