Compex International ratings, reviews and complaints - Miscellaneous Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege merchandise arrives in damaged condition, or in some cases, customers claim the items are maufacturer defective. Other customers complain the company fails to honor their warranties. A few complainants allege the glass tabletops on their patio sets shattered or exploded causing physical injury, or damage to other items surrounding the table. Customers speculate the cause may be a design defect. They speculate, in cold weather, the frame surrounding the glass top contracts, causing pressure on the tabletop which leads to the end result of the table breaking. These customers report dissatisfaction with the warranty policies due to glass not being covered by warranty provisions. Others experienced the same type of problem when they discovered that chairs with fabric seats or backs ripped, or were delivered with tears. Fabric items are also not covered. The company responds to most complaints by expressing a willingness to discuss solutions; however, replacement items are sometimes not readily available, and on back order for extended time periods. In other cases, replacements or exchanges are arranged. Generally no cash refunds are provided. day of the charge.

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Complaint Closing Statistics

0 complaints against Compex International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is manufacturing and customer service for lawn furniture.

Primary Contact:	Joyce Lin (Contact)
Business Started:	7/1/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision, ask about the company's policies on refunds and exchanges. For example, find out if there is a time limitation involved to determine eligibility, or if re-stocking fees are assessed on returned items. Re-stocking fees vary, and may be as much as 25% of your purchase price are. If purchasing items marked "As Is," keep in mind the meaning of the term. "As Is" means you are agreeing to buy the item in the condition it is in at the time of purchase. The seller has no responsibility to the buyer past the point of the sale transaction. This may or may not necessarily negate manufacturer warranties associated with the product. To avoid difficulties with refund issues, we advise purchases be made by creditcard. Credit card purchases can usually be disputed within 60 days of the day of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Delmar Designs, Inc.

Websites:
There are no additional web sites.

Contacts:

Nick Gomez (Manager)

Brenda Brown (Management Asst. to Joyce Lin)

Reputation Report

Compex International

Complaints and Resolutions

Other Information