Computer Learning Center ratings, reviews and complaints - Vocational Schools

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints allege misleading information was provided regarding required courses, textbooks and actual class materials covered. Specifically, students claim they were given incorrect information on classes required for a degree, different textbooks had to be purchased at the middle of the semester, or relevant subjects were not taught as expected. One complaint alleges the computer labs did not function, and an instructor was not present for the final exam. Another student alleges an inaccurate balance of the tuition was provided, which resulted in unexpected fees. The company generally responded by referring the complaint to their corporate office for review, issuing a refund, or stating no adjustments will be made.

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Complaint Closing Statistics

0 complaints against Computer Learning Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a computer training school.

Primary Contact:	Anthony Caggiano (School Director)
Business Started:	1/1/1950
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to the Bureau of Private Postsecondary and Vocational Education, Computer Learning Center (CLC) has announced the closure of its 25 campuses nationwide as of January 23, 2001. This was a result of an action taken by the United States Department of Education. CLC students should call the Closed School Hotline at (916) 445-3427, at extension 3099. Their staff at the Hotline will have the most current information on school meetings and can provide facts on student rights and options.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

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Additional Info

DBAs:

C L C Training Corp.

Websites:
There are no additional web sites.

Contacts:

David Baker (Assistant Director)

Floyd Haugen (Director)

Harry Gaines (President)

Other Categories:

General Interest Schools

Reputation Report

Computer Learning Center

Complaints and Resolutions

Other Information