Computers Across America, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege computer systems are defective upon arrival and ordered components are incorrect or missing altogether. Many complainants allege the company does not respond to phone messages, emails, or letters. Others allege the company charged credit cards or debited accounts after orders were cancelled, then charged restocking fees when issuing a refund or the company made unauthorized charges to credit or debit cards. Some complainants allege late delivery of the computers, or unauthorized charges for extended warranties not requested by the customer. The company responds to some complaints by issuing refunds, shipping products, explaining the computer can be returned for a refund or by sending replacement parts for missing or defective components. The company denied all allegations of poor customer service. The company responds to other complaints by stating their records indicate orders were not cancelled until after the product was shipped. The company further explained their policy that a 10% restocking fee applies to all orders once the product is shipped and they do not issue refund for shipping and handling charges. The company responds to some complaints by stating they were unaware of the problem or they have no record of the customer and by asking the consumer to contact their customer service department for assistance. Some complaints remain unresolved, meaning the customer's are not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Computers Across America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sales and servicing of discounted computers.

Primary Contact:	Charles Adebayo (Customer Service Manager)
Business Started:	12/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle. We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Purchasers generally ship computers back at their own cost and often bear the burden of time lost without a computer.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Damon

Rikki Brothers (Customer Service Manager)

Carl Leonard (President/CEO)

Addresses:

8335 Winnetka Avenue, Winnetka, CA, 91305-1630

19209 Parthenia Street, Northridge, CA, 91324

6947 Reseda Boulevard, Reseda, CA, 91335

Reputation Report

Computers Across America, Inc.

Complaints and Resolutions

Other Information