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Consumer Cellular complaints

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12447 SW 69th Avenue
Portland, OR 97223 | Get Directions

(888) 345-5510

http://www.consumercellular.co...

Monday thru Friday 24 hours a day
Saturday Closes at 7:00 pm
Sunday 6:00 am - 7:00 pm

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

25 complaints against Consumer Cellular closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
24	Unanswered

25 complaints against Consumer Cellular

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3/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/27/2026

On 2/17/2026 I purchased a Comer cellar Phone at Walmart$ 95.27 The Company refused to activate their Resolution Sought Refund my money ! I pay all my bills via my phone

11/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $42.19 Amount Settled: $0.00

Customer Complaint

10/28/2025

I recently terminated my services with this cell phone company, which operates on a month-to-month, no-contract basis. Around September 8th, I decided to end my services due to a broken phone and Cricket Cellular's offer of a free phone. When I spoke with the Consumer Cellular representative, she failed to mention that two bills would continue after disconnection. Instead, she stated that my final bill would be on September 25th, 2025, for which I would still be responsible. However, I was subsequently billed $42.19 on October 25th, 2025. Upon inquiry, a representative from Consumer Cellular informed me that the initial representative had provided incorrect information, and I was liable for an additional bill due to terminating services after the recommended date of September 5th. I was unaware of this date, as it was not clearly explained. In my experience, this company's practices differ from those of Boost Mobile, Cricket, and Metro PC, where terminating services does not result in additional bills due to the lack of contracts. I have filed a dispute with my credit card company in hopes of resolving this matter. In my opinion, Consumer Cellular's business practices are not transparent, and they conceal important details about their services. Resolution Sought A full refund for the month of September!

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