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PO Box 2109
Harlan, IA 51593-4298 | Get Directions

(800) 866-5261

http://www.consumerreports.org

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Consumer Reports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Consumer Reports

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12/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

11/15/2023

When I ordered consumer reports. I did it because supposedly it was free. Now you want me to pay for it .cancel the subscription. And don't try to charge me anymore pls. thank you Resolution Sought Stop asking for payment!

Company Response

12/5/2023

Company states; Than you for contacting us about your Print Membership, which includes Consumer Reports. At this time, we need additional information to address your concerns. Please return a copy of this letter with the Customer's name and address exactly as it appears on your mailing or address label(s). If a change is necessary, provide both the old and new name and address. In addition to providing any necessary information below, please summarize your original inquiry so that anyone on our Member Support team can assist you. We regret the inconvenience you may have experienced. If you would like to speak to someone directly, please contact Member Support at 800.333.0663. Director of Member Support

5/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

I sent check with older but continue to receive bills. Resolution Sought Quit sending bills for something already paid.

Company Response

4/29/2022

Thank you for contacting us concerning your Print membership with CONSUMER REPORTS. You will continue to receive the magazine to the November 2022 issue. The order that you were being billed for has now been cancelled. Please disregard any further invoices. Please accept our apologies for any inconvenience that may have been caused.

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