Containers R Us, Inc. ratings, reviews and complaints - Cargo Freight Containers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints typically relate to delivery issues. Complainants allege the company processes payment for containers but fails to deliver them or delivery is considerably delayed. In addition complainants allege difficulty contacting the company to inquire on the status of their delivery or to request a refund. Some complain about the quality of the containers.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Containers R Us, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Containers R Us, Inc. is Cargo Freight Container services.

Primary Contact:	Customer Service
Business Started:	3/28/2013
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before paying a business for cargo containers check out the business first by obtaining a reliability report through BCA. Search online for information on the company and see if they have an established history. Ask for references and contact them to get their experience with the business. Some questions to ask are:

How long did it take to obtain delivery?
What was the condition of the unit upon arrival?
Where there any problems or delays in receiving the container?

You may want to contact a local shipping company to inquire about used shipping containers. Buying local affords you the opportunity to visit the location and inspect the container before purchasing. If you are purchasing containers from a company out of state or an area that is not local consider hiring an inspector from the Institute of International Container Lessors to inspect your container for you to make sure you are getting what is represented.

Do some comparison shopping to compare prices. If possible select a business that accepts payment upon delivery. Read all terms and conditions and obtain information regarding delivery warranties and refund policies in writing. Preferably pay with a credit card. If you experience a problem with the product or do not receive the product you may be able to file a dispute. Be mindful of the timeframe your financial institution has to file a dispute and make sure to file within that period if necessary.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Wendy

Justin Cregut

Tim

Rebecca (Becca) Hennesy (President)

Adeline Ciancio

Addresses:

9190 West Olympic Blvd, Suite 151, Beverly Hills, CA, 90212

2945 Townsgate Road Suite 200, Westlake Village, CA, 91361

Reputation Report

Containers R Us, Inc.

Complaints and Resolutions

Other Information