Contractor Support Management ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after paying the $99 registration fee they received leads that were allegedly fictitious. Contractor's complain that addresses for the job leads were for vacant lots or abandoned buildings. In some case they did not receive anything and are unable to reach anyone at the company to complain or request a refund. ~~

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Complaint Closing Statistics

0 complaints against Contractor Support Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company coordinates general contractors/handymen who specializes in all aspects of home improvement,commerical, and bank-owned properties. They claim they will provide local work to you after you pay for a background check.

Primary Contact:	Joel Becker (Customer Service)
Business Started:	1/18/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a Contractor's registry claiming to offer a free service to contractors and handymen providing job leads. According to the company work related to the offer will be for performing repairs and rennovations for bank owned properties as well as commercial and residential projects. Although the lead services are advertised as free the company charges a one time $99 fee to cover administrative costs profile set up and background checks. The company claims that work leads are provided according to the availability location and skills of the contractor with no monthly fees or membership costs. ~~We urge caution. Our customer experience record for this company shows once respondents pay the initial $99 fee they are either unable to contact the company receive no further communication from the company or report that leads sent are fictitious and addresses provided are vacant lots or abandoned buildings. ~~The Bureau suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that delivery dates number of leads and quality of leads are described with particularity. If the company offers a guarantee find out how the guarantee works. Find out if replacements are offered or if refunds are an option.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Contractor Support

Contractor Management, LLC

The Contractor 411

Contractor Support Online

Commercial Crews

Websites:

Contacts:

Michael Henderson (Contractors Coordinator)