Coolwheels.com ratings, reviews and complaints - Magazines Retail By Mail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to issue refunds after cancellations are made due to non delivery. The company responds to some complaints by issuing credits or refunds. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Coolwheels.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is order mail products.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The FTC's Mail Order Rule allows the seller 30 days to ship mail order merchandise unless another time period is specified at the time of the purchase. If they cannot comply, they are required to send written notification to the buyer advising of the delay, and giving the option of having their money returned within seven days. Credit card payments must be credited within one billing cycle. On March 1, 2002 GoFastParts.com purchased the assets and website of Coolwheels.com and is attempting to resolve any outstanding problems.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
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Reputation Report

Coolwheels.com

Complaints and Resolutions

Other Information