Cottrell Bros. ratings, reviews and complaints - Home Improvements

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cottrell Bros. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cottrell Bros. is a full service home remodeling contractor, specializing in kitchens and bathrooms.

Primary Contact:	Customer Service
Business Started:	7/18/1990
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this companyâ€™s license or registration please contact Rhode Island Contractor's Registration and Licensing Board at www.crb.state.ri.us or call (401) 222-1268.~~This companyâ€™s license number is 4882.~~This company may be required to be licensed or registered for the services they provide. To check the status of this companyâ€™s license or registration please contact Massachusetts Consumer Affairs and Business Regulation at www.mass.gov/consumer or call (617) 973-8700.~~This companyâ€™s license number is 117376.~

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Cottrell Bros. Inc.

Websites:
There are no additional web sites.

Contacts:

Jonna Cottrell (Director)

Graham Cottrell (Vice President/Director)

James T. Cottrell, Jr. (Director/Clerk)