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Country Inn & Suites

49 inquiries |
Hotels

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2106 1st Avenue
Rock Falls, IL 61071-3558 | Get Directions

(815) 625-3200

http://www.radissonhotels.com/...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/23/2020 Alyce C.

I would like to uphold them to the laws of the disability acts as well as discrimination to a veteran

My husband and I travel for work. We stay at many country inn and suites. We have a service dog. When got to the hotel a week ago they expressed they do not allow pets. My husband explained she is a service dog. They ask what service she provided and he told them to alert of the surrounds. A gentleman had walked by the dog within 6ft breaking social distancing and she alerted me to the issue. A country inn employee possible manager, came out from a room and told us the dog is not aloud to bark, jump, be left in the room, and to clean up after it. I stated the bark is to alert me and her training as that man was to close to myself and child. I apologized and checked into my room. We came back to the same hotel and now are being asked to not return because we have a service dog.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Country Inn & Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is hotels.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Country Inn & Suites-Rockfalls

Websites:
There are no additional web sites.

Contacts:

Susan Boyd (Manager)

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