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CPR Cell Phone Repair

178 inquiries |
Cellular Telephone Equipment, Parts, and Supplies Wholesale

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7001 Indiana Avenue Suite 1A
Riverside, CA 92506 | Get Directions

(951) 333-4455

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/3/2020 Ruth A.

Make it publicly known they are shysters.

I was given a miss represented product. Was replacing a zagg phone protector. My phone was taken to the back of the store for an extreme length of time. I was given no paperwork or packaging and paid 10.00 for not really sure? I went to my car and put my back cover on the phone. The screen protector then peeled away and felt sharp on the edge. I went back inside and the women lied to me about the package she took to the back and instead of fixing the issue, getting me the right screen protector, they gave me the 10 back and wanted the thing that was put on my phone. That's when I realized it wasn't even the 100 guarantee cover that was being replaced. Very shady practices. I'm not sure how a situation like this should be handled. Its a moral issue. And I don't like it. Make it publicly known they are shysters.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CPR Cell Phone Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the repair of cellular phones.

Primary Contact:	Tony Tucceri (Manager)
Business Started:	5/24/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Cell Phone Repair

Websites:
There are no additional web sites.

Contacts:

Sandy Tucceri (Owner)

Addresses:

7026 Magnolia Avenue , Riverside, CA, 92506

18513 Brookhurst Street, Fountain Valley, CA, 92708

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