169 inquiries | Insurance Agents and Services
(760) 346-5702
http://www.cdibinc.com
Monday - Friday 9:00am - 5:00pm
Company Rating
AAA
Customer Reviews
based on 1 review.
Write Review
View Customer Reviews
Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Poor customer service and follow through
We have been a customer of Daugard for several years and have never had any issues until last year when we had a claim (our first one ever) against one of our construction jobs (a fire). At the recommendation of Daugard we had switched insurance carriers Jan 2014. The construction contract was signed in late 2013 and the fire occurred in early 2014...so the claim was denied by both insurance agencies indicating that it did not fall within the insurance coverage time period. Kind of a pickle since we believed that our insurance broker made sure we were fully insured during the transition. What construction project doesn't go on for months and have the possibility of spanning a change in insurance provider? When a broker ensures that you have full coverage (as they advertise that they have been doing construction insurance for over 30 years)you tend to believe that to be the case. Apparently it was not the case for our small family owned company. While we understand that brokers are not responsible for "defending" us regarding insurance claims we do expect that as a full service broker and claims processing companying that they would advocate for our us and clearly explain to us that by switching insurance companies we run the risk of being uninsured for any job that we started prior to the switch in policy. Additionally, when we requested to have copies of both insurance policies since we were obviously on our own on this one Bonnie Stewart, a claim supervisor, ignored our requests and failed to respond to not only the initial request but follow up emails as well. Even when we emailed a manager we received no response. The customer service has been horrendous with no efforts to reach out and support us on this effort. We are now being asked to pay over $13,000 or taken to court if we don't pay because of this non-coverage. What good do insurance premiums do if you have no coverage? Extremely disappointed with Craig Daugard Insurance Brokers and the employees that we have dealt with trying to get this issue resolved.
Read More
BCA's Summary and Analysis:
We have received no complaints against this company.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint
Complaint Closing Statistics
Company Info
Craig Daugard Insurance Brokers have been specializing in contractors insurance markets for over 30 years
Is this Your Business? Claim Business
Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More
Interested in Craig Daugard Insurance Brokers? Contact them directly!
Request Quote
Licensing
California Department of Insurance
Verified License
License Number: 0C48699 Status: Active
BCA has no information regarding government actions at this time.
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
DBAs:
Websites:There are no additional web sites.
Contacts:There are no additional contacts.
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile