Creative Health Products ratings, reviews and complaints - Mattresses and Bedding Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege refunds are not provided after products are returned, and, some customers experience difficulty reaching company personnel to get a return authorization number. Other complainants allege products do not perform as advertised, or the company fails to deliver. The company responds to some complaints by issuing credits on returned merchadise, or assigning RMA # for returns. Many complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Creative Health Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling magnetic beds and mattress pads.

Primary Contact:	Louis Hoffman (President)
Business Started:	9/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On January 4, 2002, Bureau mail was returned from the company's address on Airport Blvd. and most of the phone numbers have been disconnected. It appears the company is doing business in Tennessee. Complaints and inquiries are being processed by the BBB of Greater East Tennessee. The Bureau's address to write to is 2633 Kingston Pike, Suite 2, Knoxville, TN 37919 or they can be reached by calling, (865) 692-1600. We suggest disputing purchases made by credit card with your credit card company. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120 day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

International Health Concepts

International Health Solutions

Jay Time, Inc.

Magnetic Ideas, Inc.

Magnetix Ideas Incorporated

Websites:
There are no additional web sites.

Contacts:

Miko Noel (Assistant to Office Manager)

Jay Lewis (Customer Service Manager)

Addresses:

2923 Ocean Front Walk, Venice, CA, 90291

5450 104th Street, Los Angeles, CA, 90045

P.O. Box 10124, Marina Del Rey, CA, 90295

Reputation Report

Creative Health Products

Complaints and Resolutions

Other Information