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Credit First National Association complaints

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PO Box 81315
Cleveland, OH 44181-0315 | Get Directions

(800) 321-3950

http://www.cfna.com

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Total Amount in Dispute:
$451.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Credit First National Association closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Credit First National Association

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4/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2025

I applied for their credit card through firestone to help lessen the blow of a $600 spend I didn't anticipate. Checked with the gentleman that the card would be sent to the correct address and he said it would be, no problem. Great. Except they still sent it to an address I hadn't lived at in 4 years. I received texts about late payment and to pay online but I could not pay without a credit card number which I did not have. I emailed their customer support which got back to me after 2 weeks with an automated response telling me to call. I called their customer support and the first thing I'm asked on the line by a robot is to provide my credit card number - which I do not have. I have sent numerous emails attempting to get in contact and pretty much no result. Finally thought to pay to forward mail from my previous address and of course got a letter from them offering to settle, which I did. My credit tanked because their customer service was basically non existent and the card was sent to an address it shouldn't have been sent to. Resolution Sought To be removed as a negative impact on my credit report

2/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $41.00 Amount Settled: $0.00

Customer Complaint

1/11/2025

This company outsources and the customer service department does not understand nor can explain anything properly. I was wrongfully charged a $41 late fee and called to get the issue resolved. I was put on hold several times with dead silence and no follow up. Resolution Sought Late fee removed

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