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Crypto Fashion House

  299 inquiries |
Online Retailers |   Business Alert

13930 Antonia Ford Court
Centreville, VA 20121
| Get Directions

(703) 951-6634

http://cryptofashionhouse.com

Company Rating

BB

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/30/2020

It was good for the first order, and then...

I ordered a Foreo Luna Mini 2 Face Cleansing Brush. It took 8 weeks from Singapore. And NO shipping confirmation email or tracking ability. I ordered two more in one order and one more in a separate order. The order for two came quickly, but only got one. I emailed them with photos and no response. I have given them two more weeks before I contact my bank for a credit on the one I did not receive. We will see if the single order is delivered... I think these are knock offs. The battery life is really bad. The one I bought at Nordstrom about 8 years ago has a huge battery life and works great! At this point; not reliable and possibly passing of fakes for the real thing.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Crypto Fashion House closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is an online retailers.

Primary Contact: Sales
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

If you have made a purchase from an online company and they don’t deliver you have rights under federal law. The Federal Trade Commission’s (FTC) Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act provide protections so consumers do not have to pay for merchandise they ordered but never received. If you’ve tried contacting the seller directly and are unable to resolve the matter or reach them, contact BCA to file a complaint. We will promptly reach out to the company and attempt to mediate the complaint. If the business is unresponsive or unwilling to resolve complaints, this is reflected in their company report and rating we provide businesses. This also puts other consumers on alert to watch out for the business.


Other remedies include filing a dispute with your credit card company or bank. If your account has been charged before your order has been shipped, contact your credit card company right away. Initiate a dispute by calling or writing to the credit card issuer with details of the transaction, receipts or invoices, and your information. The credit card issuer must act upon the complaint within 30 days and resolve the dispute within two billing cycles. If you paid by debit card, contact your bank to file a dispute. Payments through PayPal can be challenged as well if you have not received your items. If you suspect that the online retailer is a fraud, contact the domain register to report your suspicions. This may cause the register to act and shut down a possibly fraudulent site and save some customers from falling victim to a shopping scheme.


Other Considerations

Before shopping online click out BCA's "Online Shopping Tips" for helpful information and tip


This company’s website is hosted on Shopify.com. If you are experiencing order related problems you may wish to also contact Shopify.com to report the issue and ask that an investigation be opened on the retailer, if needed. 


More information can be found in the Comments and Analysis section of this report.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.