CT Screening International, LLC ratings, reviews and complaints - Medical Testing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege CT scan results are not received as promised, the company does not contact clients to explain the results as promised, and difficulty contacting the company for scheduling or interpretation services. Others allege refunds are not issued or services are not performed. The company responded to one complaint by stating the customer's credit card company will cover the loss so she will not have to pay anything. The company went on to say the customer was a chronic complainer and a crybaby. Many complaints remain unanswered. One complaint is still pending.

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Complaint Closing Statistics

0 complaints against CT Screening International, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing diagnostic imaging services.

Primary Contact:	Jodi Schlessel (Controller)
Business Started:	10/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our records indicate most of the company's phone numbers are disconnected or no longer in service and we have received return mail from one of their locations. However, a few of their phone numbers seem to still work and continuously ring without ever being answered.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

360 San Miguel Suite 104, Newport Beach, CA, 92660

301 South Fair Oaks Blvd Suite 103, Pasadena, CA, 91105

450 North Roxbury Drive Suite 100, Beverly Hills, CA, 90210

11620 Wilshire Blvd Suite 100, Los Angeles, CA, 90025

Reputation Report

CT Screening International, LLC

Complaints and Resolutions

Other Information