Custom Gold Floors, Inc ratings, reviews and complaints - Carpet and Rugs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction or failure to complete services after collecting deposits. Customers report installation of defective flooring, services did not commence or were not completed after collecting a deposit, fees paid were not returned after cancelling contracts, or failure to show up for scheduled appointments. One customer alleges they discovered the company was providing services without a contractor's license. The company generally responds to complaints by completing services, offering a full refund and providing a counter top, or replacing the defective flooring. One complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Custom Gold Floors, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the retail sales of floor coverings.

Primary Contact:	Michael Charles (Owner)
Business Started:	7/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We believe this company is required to have a contractor's license and post the required bond with the California Contractor's State License Board. As of January 6, 2002 we could find no evidence of a contractor's license for this company. To verify license status you may call the Board at (800) 321-2752 or visit their website at www.cslb.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

CarpetGold.Com

Websites:
There are no additional web sites.

Contacts:

Owner

Reputation Report

Custom Gold Floors, Inc

Complaints and Resolutions

Other Information