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CVS Pharmacy

22 inquiries |
Pharmacies and Drug Stores

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11906 Livingston Road
Fort Washington , MD 20744 | Get Directions

(301) 292-3600

https://www.cvs.com/store-loca...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/6/2023 Angelica C.

The pharmacist is absolutely horrible.

The pharmacist ****** is absolutely horrible. I can to pick up my father's prescription he stated that a prior auth was needed. The prescription was sent in at 1015 on 9/1/23. I went to pick it up at 7pm. I asked him to call the hospital to get the prior authorization and he stated that he would not and could not call. Working for medstar health I know that the pharmacy can call the provider. His customer service was horrible and on to of that the pharmacy was clutter and messy. They had open bottles and prescriptions every where. Someone needs to go and inspect them. The pharmacist should be retrained put on probation or fired. His customer services is absolutely terrible and the fact that he didn't want to do his job because they were busy is ridiculous.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CVS Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a pharmacy and drug store.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Websites:
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