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CVS Pharmacy

31 inquiries |
Pharmacies and Drug Stores

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5652 Pickwick Road
Centreville, VA 20120 | Get Directions

(703) 631-9440

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/25/2023 Kay T.

reprimand the pharmacy manager

I went into CVS to get my prescription filled on September 21 and I was helped by the pharmacy manager who asked to be extremely private questions about the medication that I was on which is a controlled substance used to treat opiate addiction. When she found out what medication that it was she inquired as to why I was on the medication, and then proceeded to treat me like a drug seeking junkie when I left the store. I went to the car and filed a complaint and the place I filed a complaint contacted them and then a few hours later she then lied on me and said that she treated me the way she treated me because I used abusive language and was rude, which is absolutely false. It's a shame that she had to lie on me about my behavior to justify her bad behavior. Investigate the matter further, and reprimand the pharmacy manager for not only treating me poorly but for that lying on me after the fact for filing a complaint, I left a Google review and read the other Google reviews and it seems like I am not the only one who has been treated like this

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CVS Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a pharmacy and drug store.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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