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CVS Pharmacy #2578

76 inquiries |
Pharmacies and Drug Stores

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16 Weyman Avenue
New Rochelle, NY 10805-1409 | Get Directions

(914) 235-7120

https://www.cvs.com/store-loca...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/24/2020 Adam H.

1 employee was so rude & disrespectful when reminding me to ware a mask!!

I have been shopping at many CVS stores in Westchester County For 3 Decades!! This morning when I forgot to put on my mask when I entered the store on Weyman Avenue 1 employee was so rude & disrespectful when reminding me to ware a mask!! Then, as I go to my car & get my mask & then proceed to stand in line The Manager gave me attitude when I simply ask her how come the employee in front of her does not have a mask on ?? She also was rude & told me to let her worry about her employees!! Leaving I felt insulted & disrespected to the point that I might not use that CVS again!!! I would like a written apology from the district office or I will contact The New Rochelle city council or I will follow up with our couny exceutive!!! Thank You

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CVS Pharmacy #2578 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a pharmacy and convenience store.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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