D & D Travel & Tours ratings, reviews and complaints - Travel Agencies and Bureaus

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against D & D Travel & Tours closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing travel agency and tour services.

Primary Contact:	Fretzie Ujano (Owner)
Business Started:	3/30/2003
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We routinely advise when planning a vacation or making plans for travel, take time to check the reputation of the company you choose before making a buying decision. In California, a travel company or agent who sells, or arranges air or sea transportation must register as a seller of travel with the California Attorney Generals office, and post bond with the state to protect consumers from fraudulent promotors. This registration requirement applies to all sellers of travel who have their place of business in California, and sell to out of state, or California residents, or, are located outside California but solicit California residents. You can check seller registration by calling the Attorney General's registrar at 213-897-2627. Failure to register is a violation of the law. On August 16, 2003, we verified this company is not registered with the Attorney General's Office Seller of Travel Program.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:

Owner

Reputation Report

D & D Travel & Tours

Complaints and Resolutions

Other Information