D C Processing, Inc. ratings, reviews and complaints - Magazines Retail By Direct Selling

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

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Complaint Closing Statistics

0 complaints against D C Processing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is door to door magazine sales.

Primary Contact:	Patty Maurer (Owner)
Business Started:	12/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company recruits teenagers to sell magazines door to door in traveling sales crews. Although they may represent that they are working for scholarships or other goals, in truth they earn U S savings bonds based on their volume of sales, and commissions to cover travel, lodging, food and other expenses. It is the policy of the company to have customers make down payment checks out to cash, or the field organization, in order to cover field costs. Since often a check is proof of purchase, we strongly advise against making any checks out to cash. For door to door sales for $25 or more, sellers are required to provide a notice of cancellation explaining your three day cancellation rights. Send cancellation notices by certified mail to obtain proof of receipt.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Heartford Foundation

Heartline

Heartline America Program

Independent Data Computer Entry Services

Youth of America Foundation

Websites:
There are no additional web sites.

Contacts:

Jan Simon (Customer Service Manager)