Daily Bulletin ratings, reviews and complaints - Newspaper Publishers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience difficulties with cancelling service. Some customers complain they agree to a trial subscription for a specified time period however they continue to receive billings after canceling. Some customers complain they receive notices from collection agencies for time periods they were not receiving subscriptions due to their inability to cancel services or the company's failure to keep accurate records of service dates. The company responds to most complaints by agreeing to discontinue subscriptions and billing efforts. A few complainants were not satisfied with the company's response and disputed the validity of the response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Daily Bulletin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a publisher for newspapers.

Primary Contact:	Christine Burt (Executive Secretary)
Business Started:	4/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Donrey Media Group

Inland Valley Daily Bulletin

Websites:
There are no additional web sites.

Contacts:

Randy Siegel (Manager)

Addresses:

P.O. Box 4000, Ontario, CA, 91761

P.O. Box 50400, Ontario, CA, 91761-1081

Reputation Report

Daily Bulletin

Complaints and Resolutions

Other Information