Debt Payment Club ratings, reviews and complaints - Debt Relief Services - requested information not provided to BBB

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that after paying fees, debts are not paid, the company fails to provide refunds after cancellation, or that the nature of the offer was not completely disclosed or was misrepresented. Some complainants state that the focus of the offer was to enroll others and not the sale of products.The company responds to some complaints by stating that the complainant is beyond any cancellation period, received meterials and that is what they paid for, and/or has not advertised the club to earn any debt repayment. In some cases, the company has provided refunds or paid debt.

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Complaint Closing Statistics

0 complaints against Debt Payment Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is soliciting members or their organization making claims that they can pay off debts.

Primary Contact:	Boris Isaacson (Chairman)
Business Started:	11/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises a club that claims to pay the debts of members. According to company literature, participants enroll in one of several plans, each requiring a larger payment depending on the amount of debt repayment needed. The company states that the participants sell nothing, only advertise the club and/or products.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Debt Management Club

American Paralegal Network

Worldwide Debt Payment Club

The One Percent Tax

The Debt Management Club

Websites:

Contacts:
There are no additional contacts.

Addresses:

5318 Laurel Canyon Blvd. Suite 104, Valley Village, CA, 91604

Reputation Report

Debt Payment Club

Complaints and Resolutions

Other Information