Debt Solution Centers of America ratings, reviews and complaints - Debt Relief Services - non-compliant with FTC Rule

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants generally allege that the company failed to settle or pay debts, contact creditors, or contact consumers regarding service issues. Some customers complain that their credit card balances increased, they were sent to collections, or their wages were garnished as a result of utilizing the company's services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Debt Solution Centers of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing debt settlement services.

Primary Contact:	Steve Manning (President)
Business Started:	6/1/2001
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Commissioner of Corporations and file a $25,000 bond.

As of November 13, 2003, we could find no evidence of licensing or bonding as required. To verify licensing, contact the California Dept. of Corporations by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or 866 ASK CORP. Prorater licenses can be verified on-line, by accessing the DOC website at www.corp.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with similar offers has been that debt negotiation companies rely on lump sum settlements. Typically, these lump sums can only be accumulated by withholding normal monthly payments from creditors. Because it can take months and sometimes years to accumulate the money needed to fund such settlements, creditors will likely file suit and otherwise take every step to secure payment, including making derogatory marks on the customer's credit report. In addition, customers will incur additional charges in the form of interest, late payment charges, and possibly attorney fees and costs of a suit. For the foregoing reasons, we advise caution in dealing with debt settlement companies.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

eDebtcenters

eDebtCenters, LLC

Websites:
There are no additional web sites.

Contacts:

Diane Owsiany (Executive Vice President)

Addresses:

19200 Von Karman Avenue, Suite 600, Irvine, CA, 92612

26311 Junipero Serra Road Suite 120, San Juan Capistrano, CA, 92675

Reputation Report

Debt Solution Centers of America

Complaints and Resolutions

Other Information