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DeFelice Auto & Truck Sales & Repair

199 inquiries |
Used Car Dealers

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2506 Route 88
Point Pleasant, NJ 08742-2249 | Get Directions

(732) 899-2844

http://www.defeliceauto.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2021 Joshua A.

I paid 6000 for something that's worth 3000

I got a car from this dealership my dad used them for a while and trusted them. they showed us a jeep looked great on the inside they said everything checks out nothing wrong with it . They where not up front that it was in a accident and with one not even a month of me having it I started to see what was wrong my head light fell out on the drive home from them /they let me drive away with bad brakes putting my life in danger. The ac is broken parts of the door are broken it has transmission problems the sun roof leaks all the struts are bad they lied about everything. And my car facts report that I don't remember seeing looking like my name was stamped on to it . I paid 6000 for something that's worth 3000

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against DeFelice Auto & Truck Sales & Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a used car dealer.

Primary Contact:	Tim DeFelice (Owner - Service Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.defeliceolds.com

Contacts:

Edward DeFelice (Founder)

Jeffery DeFelice (Used Car Manager)

Addresses:

2506 Route 88, Pt Pleasant Boro, NJ, 08742-2249

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