Dentta Company, Inc. ratings, reviews and complaints - Dental Equipment Supplies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sent samples of products that they represented were free; however complainants later received bills for the products shipped.~~Company responded to complaints by stating they never used the words free or sample and the consumer agreed to the terms of the trial.

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Complaint Closing Statistics

0 complaints against Dentta Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling dental supplies.

Primary Contact:	Theresa Matibag (Co-Owner)
Business Started:	5/19/2004
Social:

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Licensing

Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To determine current registration status or to file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (916) 445-9555.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies we urge extreme caution. Insist the caller send a catalog or brochure containing the items in question along with a price list. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Lemuel Matibag (Co-Owner)

Reputation Report

Dentta Company, Inc.

Complaints and Resolutions

Other Information