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Diamond & Gold Exchange

Member | 596 inquiries |
Jewelry Retail

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11950 Ventura Blvd Suite 2
Studio City, CA 91604 | Get Directions

(818) 853-7691

http://www.diamondandgoldexcha...

10am -6pm Monday - Friday 11am-5pm Saturday Closed: Sunday

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 09/26/2008
This company is a Charter Member of Business Consumer Alliance.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Diamond & Gold Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Diamond & Gold Exchange, Inc. specializes in jewelry, diamonds and precious metals. They are one of the only buyers with an establishment that allows you to walk in without an appointment.

Primary Contact:	Matthew "Matt" Carmody (Owner)
Business Started:	9/26/2008
Social:

About Diamond & Gold Exchange

Diamond and Gold Exchange is the premier gold and jewelry buyer in Los Angeles, Santa Monica and Beverly Hills. We purchase gold, silver, diamonds, watches, coins and luxury jewelry. With over 40 years of experience in the jewelry industry

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Diamond Exchange USA

Gold Exchange USA

Websites:
There are no additional web sites.

Contacts:

Information

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