Diener Law ratings, reviews and complaints - Immigration Attorney

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the failure to fulfill services refunds are not issued and difficulty contacting the company to request refunds or check on the status of their loan modification or refinance cases.~Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Diener Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The company's business is providing immigration attorney services.

Primary Contact:	Richard Bert Diener
Business Started:	5/20/1997
Social:

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Licensing

California State Bar

Verified License

License Number: 187890
Status: Disbarred

In October of 2009 the State Bar Association placed this company's attorney Christopher Lee Diener on involuntary inactive enrollment and charged him with 80 counts of misconduct in 24 matters. Mr. Diener became the first Califiornia Attorney to be arrested for illicit loan modification activities.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Diener Law Center

The Diener Law Group

Websites:
There are no additional web sites.

Contacts:

Christopher Lee Diener (Attorney)

Other Categories: