Digital Graphix ratings, reviews and complaints - Computer Rental and Leasing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege difficulty obtaining refunds of deposits paid in advance for computer equipment or leases that were not funded. Customers complain they are advised their money is refundable if complications with financing occurr. Clients complain once the company determines financing is unavailable, letters are not responded to, calls not returned and inquiries on the status of customers deposits are met with inadequate explanations, and rude remarks by customer service personnel. Other customers allege they experience problems with equipment repairs or warranty work. The company responded to one complainant seeking a refund of her deposit by agreeing to provide business equipment as partial reimbursement in leiu of cash. The complaint is closed as disputed. The customer claims she never received the remaining balance. All other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Digital Graphix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a computer reseller.

Primary Contact:	Jeff Goldfield (President)
Business Started:	1/1/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Natalie Goldfield (Customer Services Director)

Brad Nelson (Manager)

Addresses:

423 South Pacific Highway, Redondo Beach, CA, 90277

Reputation Report

Digital Graphix

Complaints and Resolutions

Other Information