Direct Blinds ratings, reviews and complaints - Window and Cove Accessories Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A pattern of complaints alleges delays in completing or installing orders, failure to keep scheduled appointments, and difficulty scheduling warranty repairs. The company responded to several complaints by issuing refunds, installing blinds properly, and providing explanations regarding contract terms. Two remain disputed; the customers were not satisfied with the company's response. The company has failed to respond to most of their complaints. On October 22, 1999 the Bureau was notified that this company had been placed under new ownership; they are not responsible for complaints filed before November 1998. According to Marquise Hawley, Major Shareholder, they will respond to complaints filed after November 1998, and that the 1415 East McFadden Avenue address is only a showroom.

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Complaint Closing Statistics

0 complaints against Direct Blinds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of blinds.

Primary Contact:	John Richardson (Partner)
Business Started:	11/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Century Shutters

Direct Blinds & Shutter Factory #7

Websites:
There are no additional web sites.

Contacts:

Donna Marshall (Sales Rep)

Reputation Report

Direct Blinds

Complaints and Resolutions

Other Information