Direct Digital Communications

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege a variety of cancellation and refund related complaints. Some customers complain after discontinuing the service, and returning their cable boxes, the company fails to refund the $100 deposit they paid for equipment usage when they initially agreed to the servcie. Other complainants allege difficulty cancelling service. They allege they made repeated calls every month requesting to cancel and receive credit. Some of these customers still incurred monthly charges on their debit or charge cards. Other customers complain of poor customer service, delays in commencing services, or bad reception. The company responds in some cases by agreeing that customers should have received refunds or credits, and by providing a future date as the estimated arrival time. Other complaints are addressed by offering repairs to equipment, or corrections to accounts. Some complaints remain unresolved, meaning the customer is not satisfied with the company's response. Many other complaints remain unanswered.

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