Direct Factoring EOOD ratings, reviews and complaints - Accounts Receivable Factoring

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Direct Factoring EOOD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Direct Factoring EOOD provides accounts receivable factoring, invoicing, transaction financing, credit protection, and payment collection services.

Primary Contact:	Nicola Kroll
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

~ Business Consumer Alliance (BCA) has received a copy of the company’s solicitation/collection letter. The letter informs the recipient that Direct Factoring EOOD has taken over an account from Yellow Pages America Inc. and that they have authority and legal rights to recover any outstanding debts. The letter further informs the recipient that they currently owe a debt of thousands of dollars and they must remit payment by mail or wire transfer within 7 days. Failure to do so will lead to Direct Factoring EOOD taking further steps to recover the amount through their collection methods which may affect the recipient’s business credit.

~ We believe the company is sending invoices and collection letters on unauthorized directory service accounts. BCA maintains a separate report on Yellow Pages America Inc. which has an F rating due to deceptive and misleading practices.

~ In November 2012 the Federal Trade Commission (“FTC”) obtained a court order against several fake Yellow Page scammers and forced them to pay $10.2 million for deceiving small businesses and nonprofit organizations into paying for unwanted listings in online business directories. An update to the action states Direct Factoring EOOD along with other companies is contacting consumers to collect on Yellow Page Marketing invoices. The court order in this case prohibits the collection of payments on Yellow Page Marketing accounts.

~ BCA offers the following tips if you receive an invoice or letter claiming you owe a debt. Contact the entity sending you a bill or invoice. Ask for detailed information regarding the service/product date the service/product was authorized and by whom a copy of all documents authorizations etc. and proof that you owe the debt. Do not provide your personal or financial information to anyone over the phone and request information in writing. Review your records and check with your employees to see if anyone authorized the transaction. Do not pay for products or services you’re not sure are authorized.

~ For information on debt collection check out BCA’s Resource Guide on “How to Deal With a Collection Agency”.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Antonia Kotova

Other Categories:

Collection Agencies

Other Financial Services

Addresses:

Bldg 1000, Units 1201 & 1202, City Gate, Mahon, Cork, Republic of Ireland, ,

Reputation Report

Direct Factoring EOOD

Complaints and Resolutions

Other Information