Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/20/2019 Chris B.

I was very disappointed and I will probably never go back there again.

Yes I went into Disc Replay in Sterling Heights Michigan 19 Mile and Schoenherr. I was there to return a game that didn't work and I had the receipt I just bought it yesterday the day before. I went in stood at the counter when it was my turn the kid at the desk said he couldn't take back returns I had to wait for the manager to come out. He didn't go get the manager he took the next customer and left me waiting there. When the manager came out, I told him the game didn't work and he said I had to wait for somebody else to help me he was busy. Anyways I said they told me I had to wait for you so the person he was taking care of he was with this gentleman for 1/2 hour and he made me stand there for a half an hour. When he finally got to me he was rude ask me why am I bringing it back. He said because you didn't like it I said no I just want another copy I'm a collector I have 400 games and he kind of smirked at me and went back and got me another copy. Was very rude threw the game on the counter and my receipt he didn't hand it to me like they always do he didn't say he was sorry like he should have or anything. I left feeling like I was victimized or did something wrong his name was Ian he knew who I was I've been coming in there for years and he never treated me like that before. I was very disappointed and I will probably never go back there again. Thank you I just wanted to make a complaint against the manager at that time Ian thanks again

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Disc Replay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is video/dvd/music/games retail store.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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