Discount Doors ratings, reviews and complaints - Garage Door Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company accepts money in advance to buy tiles or other materials for roof repairs then fails to return to finish the job. Other customers complain they are dissatisfied with installations or repairs performed on garage doors. Some complainants report garage doors continue to make noise do not close after repairs and technicians do not show up to complete repairs. Some customers allege technicians are rude and unprofessional.~~The company responds to a few complaints by explaining they cannot locate an invoice for work performed requesting additional information on problems or disputing allegations and defending thier reputation by inquiring as to why the customer paid for service if the repair was done incorrectly. A few customers were offered a partial refund or settlement.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Discount Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing construction related services, including; roofing, doors, general construction and garage doors.

Primary Contact:	Rick Shawke (Owner)
Business Started:	4/1/1984
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 531025
Status: Expired

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

This company's license is expired and is under case disciplinary suspension. The company is not able to offer construction services for jobs including materials and/or labor of more than $500 for the entire project.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We believe this company is operating as an unlicensed contractor. Individuals or companies who perform construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. All citizens pay for the effect of unlicensed activity on insurance costs taxes credit losses and for damage done to the owners employees and suppliers of licensed competitors.~~Unlicensed contractors cannot pull permits. This means the plans for the work to be done are not inspected and may or may not meet the local building codes. Doing business with an unlicensed contractor exposes consumers to a variety of risks involving liability claims state and federal taxes liens by vendors of material or labor violations of law and the possibility that the job will not be completed in accordance with the minimum standards for the profession. The unlicensed person or firm skirts such responsibilities as liability insurance worker's compensation unemployment compensation social security and reporting withholding of taxes. ~~Consumers should be aware installation of any major home appliance such as air conditioners water heaters electrical heaters etc. by an Unlicensed Contractor may void the warranty on that product.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Discount Garage Door

Cal Roofing

DDC

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses: