Diva Aesthetics Medical Group ratings, reviews and complaints - Cosmetic Surgeons

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege dissatisfaction with the treatments, indicating the results were not as promised, and therefore requested refunds.

The company responds by denying refund requests and reminding clients that they do not guarantee results, which can vary from patient to patient. In some cases, the company offers additional treatments. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Diva Aesthetics Medical Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Diva Aesthetics Medical Group is providing the most innovative, medically proven aesthetic procedures possible. Some of these procedures include Thermage® and Fraxel® treatments, along with Radiance®, Botox® and even non surgical makeovers.

Primary Contact:	Thomas Shelton Powers, M.D. (M.D.)
Business Started:	10/18/1968
Social:

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Licensing

The Medical Board of California is the State agency that licenses medical doctors, investigates complaints, disciplines those who violate the law, conducts physician evaluations, and facilitates rehabilitation where appropriate.

To verify a medical professions license, contact the Medical Board by writing to, California Medical Board, 1426 Howe Avenue, #54, Sacramento, CA 95825., by calling, (916) 263-2382, sending an email Webmaster@medbd.ca.gov , or, visit their website at www.medbd.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

License Type: Physician and Surgeon
License Number: G15640
License Status: LIicense Renewed & Current

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Diva Medical

South Coast Aesthetics Management Company

Websites:
There are no additional web sites.

Contacts:

Celeste Hernandez (Manager)

Reputation Report

Diva Aesthetics Medical Group

Complaints and Resolutions

Other Information