Doan Law Firm ratings, reviews and complaints - Bankruptcy Attorney

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with bankruptcy filings. Others state that after the company colleted a down payment for bankruptcy filing services provided were incomplete or were not performed as agreed.~~The company generally responds by explaining that clients are obligated to make monthly payments after the initial down payment. The company contends the complainants failed to do so resulting in files being closed without completion.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Doan Law Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Doan Law Firm is a law group specializing in bankruptcy and other legal matter such as debt resolution, tax services, immigration and more.

Primary Contact:	Shawn A. Doan (Partner)
Business Started:	1/17/1995
Social:

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Licensing

California State Bar

Verified License

License Number: 175649
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Doan Law Firm, LLP

Doan Law Firm Offices

Law Offices of James P Doan

Websites: