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Dock USA, Inc.

Member | 705 inquiries |
Door Contractors and Installation Services

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13678 Monte Vista Avenue
Chino, CA 91710 | Get Directions

(909) 548-0001

http://dock-usa.com/

Monday-Friday: 8:00 AM-5:00 PM PST Available for Emergency Calls on the Weekend

Company Rating

AAA

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Customer Reviews

based on 8 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 03/18/2014
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 6/24/2020 Daniel B.

I have no complaints.

I've used the services of Dock USA for about a year. I have no complaints. Hector has been great and it feels like a partnership. Yes, I'd recommend them to others.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dock USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Dock U.S.A. Inc. installs and services doors, gates,edge of docks, dock levelers, and activating devices. They can install, modify or repair all types of commercial or industrial docks and doors including overhead or sliding door assemblies.

Primary Contact:	Marlon S. Walters (RMO/CEO/President)
Business Started:	12/22/2010
Social:

About Dock USA, Inc.

Dock-USA is a California based materials handling equipment service and repair company. We have gained recognition for undertaking complex projects of every size.

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Licensing

California State Contractors License Board

Verified License

License Number: 991219
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Dock USA Inc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Fence Contractors

Gates