Doctor Rebate ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege purchasing palm pilots or other computer components via E-Bay auctions which are advertised with rebate offers or a guarantee that the full purchase price will be credited if the items are not received by the buyer within 90 to 120 days. Complainants state when they attempt to check the status of their rebate or collect on the offer, they are unable to reach the company. Many complainants contend they are unable to dispute the charge with their credit card issuers as they are beyond the dispute time, which is generally 60 days. To date, all complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Doctor Rebate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling electronic equipment via internet auctions.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Dr Rebate

Dr. Rebate

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

6331 Haven Avenue Suite 13, Alta Loma, CA, 91737

Reputation Report

Doctor Rebate

Complaints and Resolutions

Other Information