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Domino's Pizza

95 inquiries |
Fast Food Restaurants

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2950 Donnell Drive, # A
Forestville, MD 20747-3277 | Get Directions

(301) 568-8883

https://www.dominos.com/

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/21/2021 Sheneda N.

I would like an alert put out for this business for unlawful practice using or handling customer credit/debit information!

I ordered two pizza's using my debt card. I was given the total and was told it would be delivered 30-40 mins. After an hr I called back to check status. Employees and Mgr denied ever receiving my order, no record! Someone there has my debit card info and Mgr didn't seem concerned. I had to cancel my card and requested a new one. Someone there is writing down debit card information to rip customers off. How can they give me a total, but not put the order in the system. No record of my name, address or phone number, but my credit card information is out there! Dominos need to be held accountable! This is unlawful business practice! I would like an alert put out for this business for unlawful practice using or handling customer credit/debit information! They should be held accountable if the card is misused at a later time. An investigation should be done to see if this issue has been done in the past! Criminals need to be prosecuted!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Domino's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a fast food restaurant.

Primary Contact:	Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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