Dr. R. Randall Edwards, O.D. ratings, reviews and complaints - Opticians and Optical Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dr. R. Randall Edwards, O.D. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing eye exams, lens fitting and related services.

Primary Contact:	R. Edwards (Proprietor)
Business Started:	1/1/1951
Social:

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Licensing

In California, Opticians are required to be licensed by the Medical Board of California. They can fill prescriptions for eyeglasses and contact lenses, but cannot prescribe corrective lenses. For the most up-to-date information regarding licensing status, consumers may contact the Medical Board of California by calling (916) 263-2382, writing to 1426 Howe Avenue, Suite 54, Sacramento, CA 95825 or by visiting their website at www.mbc.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Dr. William R Coleman

R. Randal Edwards, O. D.

Websites:
There are no additional web sites.

Contacts:

Melissa Martinez (Office Manager)

Dr. Randal

Reputation Report

Dr. R. Randall Edwards, O.D.

Complaints and Resolutions

Other Information