Dunn Russell & Associates, Inc. ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complaints allege that the company failed to adequately communicate the status of their modification or failed to obtain loan modification for them.~~The company generally responds by providing full or partial refunds and in some cases denying the customers allegations that there services failed. In a couple instances the company points out that the clients have or will receive a loan modification due to their efforts.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dunn Russell & Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan modification and foreclosure services.

Primary Contact:	Steve Dunn (Executive Director/Operations)
Business Started:	1/28/2009
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01864785
Status: Revoked

In California any broker who accepts an advance fee for a loan modification must have obtained a â€œno-objectionâ€ letter from the DRE prior to doing so. As of our last verification on 8/31/2009 this company had not obtained the "No Objection" letter from the DRE. A list is published on the DRE website of the companies who have already obtained this approval from the Department.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Dunn Russell and Associates, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Dunn Russell & Associates, Inc.

Complaints and Resolutions

Other Information