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Duly Health And Care complaints

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1100 West 31st Street, Suite 300
Downers Grove, IL 60515 | Get Directions

(630) 942-7998

http://dulyhealthandcare.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Duly Health And Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Duly Health And Care

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12/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

I have been scheduled for an office consult since early October, 2023 as a follow-up to a recent Dexa Scan. I had that appointment until I was told I could no longer see the PA in that office due to my insurance group no longer being contracted with PAs. I called my insurance group and they do not agree with that finding. I have left multiple messages to call me to explain what the issue is, no phone call has ever been returned. This is very unprofessional and it borders on an lack of care. I had an appt on the schedule. Resolution Sought I would like to keep my appt in 2023 so we can determine if I need further treatment and complete that in 2023 also. Any appointments and treatment delayed until 2024 will incur an additional expense for me.

6/23/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/1/2022

I went for a blood draw on Westbrook in Aurora IL, some old woman nurse hit my ancillary vein I had to go to immediate care she should be fired!! I have pictures if you want to see it. Resolution Sought Fire the phlebotomist that is over 50 blonde hair ponytail she is old not the younger one.

Company Response

6/16/2022

We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or patientexperience@dupagemd.com for prompt resolution of any questions or concerns.

Customer Rebuttal

6/20/2022

You are not resolving the issue. The woman needs to be fired. WHY CAN'T I ATTACH MY PICTURES!!! This is worthless.

Company Final Response

6/21/2022

Due to federal HIPAA and state regulations and because we take the privacy of our patients seriously, we are unable to confirm publicly whether this comment came from one of our patients. Instead of risking disclosure of private information on this public website, we recommend reaching out to us at either 855-TELL-DMG or patientexperience@dulyhealthandcare.com.

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