DVD Express ratings, reviews and complaints - Video Tape/ DVD Rentals

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delivery related problems. Some customers report receiving only partial orders or experience delays in delivery. Others receive no delivery at all. These problems prompt refund requests via e-mail or phone which are allegedly ignored by the company. The company responds to some complaints by issuing credits sending orders or offering explanations and apologizing for shipping delays. A few complaints are unresolved meaning the customers are notsatisfied with the company's response. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against DVD Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling DVD videos on the internet.

Primary Contact:	Brian Carlson (Customer Service Supervisor)
Business Started:	1/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

DVD.com

Express Media Group, Inc.

D V D Express Inc.

Websites:

http://www.express.com

Contacts:

Michael Dubelko (President)

Sean Garcia (Order Processing Manager)

Reputation Report

DVD Express

Complaints and Resolutions

Other Information