E-Commerce Processing ratings, reviews and complaints - Merchant Credit Card Processing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company gives false or misleading information about the terms and conditions of services offered, and cancellation policies when soliciting their services. Some complainants allege they are verbally told they may cancel if not satisfied with services, but later learn that their contracts are non-cancelable. Other complainants allege their accounts are debited monthly, but their equipment was never activated, or, that they unknowingly sign contracts which contain blank spaces that are filled in later by E C P committing them to charges for services they did not agree to. Many allege the equipment they are paying several thousand dollars to lease, has a market value of only $600. Most complainants requested cancellation of their contracts, along with refunds. The company responds to some complaints by denying cancellation and refund requests and reminding complainants their agreement with ECP is non-cancelable. Allegations of deceptive practices concerning their sales tactics are generally not addressed. Some complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Many other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against E-Commerce Processing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing electronic payments, Internet advertising and electronic commerce services, including the processing of credit and debit cards, electronic check authorization, private label check cards, and gift cards.

Primary Contact:	Michael McCormick (CEO)
Business Started:	6/27/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Electronic Check Processing

Smart Card Pros

E C P

E Commerce Processing

Websites:
There are no additional web sites.

Contacts: